Refund policy
RETURN & REFUND POLICY
RETURNS
We accept returns within 14 days of delivery. To be eligible, items must be:
- Unworn, unwashed, and in original condition
- Free of stains, odors, or damage
- Returned with original tags and packaging
Items that do not meet these conditions will not be accepted.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Final sale items
- Worn or damaged products
- Gift cards
EXCHANGES
We currently offer exchanges for size or defects only, depending on availability.
If your item is defective or incorrect, please contact us within 7 days of delivery.
REFUNDS
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds are issued to your original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, contact us at
relumeclothing@gmail.com within 7 days with photos.
We will make it right—no questions asked.
HOW TO START A RETURN
To initiate a return, email:
relumeclothing@gmail.com
Include:
- Your order number
- Reason for return
- Photos (if applicable)